Baofeng® Solutions Return and Warranty Policy
Warranty Replacement or Service:
If your Baofeng Solutions product has a manufacturing defect, we will repair or replace it free of charge during the warranty period. Note that physical damage, liquid ingress, damage from abuse, and use of non-OEM accessories are not covered under this policy.
To Claim Warranty:
1. Download and complete the warranty claim form here.
2. Ship the defective product along with the completed form to:
Baofeng Solutions (SMC-Pvt) Ltd
Head Office: H.No 32-A, Shadman Town,
Sahiwal-Faisalabad Road,
Tehsil & District Sahiwal,
Punjab, Pakistan.
We aim to process and return the product within 10-12 working days.
Important:
· Ensure all items are in their original packaging with tags intact.
· The warranty sticker must be undamaged; otherwise, the claim will be rejected.
Cancellations and Modifications:
Order Cancellations:
· Orders can be canceled within 24 hours of payment by emailing and calling us.
· Orders cannot be canceled once shipped.
Contact:
· Email: Support@BaofengSolutions.com
· Customer Service Number: 051-6033789
· WhatsApp: +92402037003
Modifying Shipping Address:
· You can modify the shipping address before the order is processed by emailing us at Support@BaofengSolutions.com.
Refunds:
· Refunds for Credit/Debit Card or Net Banking payments will be processed within 3-5 days after cancellation.
· For bank account refunds, contact us at Support@BaofengSolutions.com.
Order Tracking:
· Order tracking numbers and details are sent to customers via SMS.
· If you have not received your order or are unable to track it, contact us at Support@BaofengSolutions.com or call our Customer Service Number: 051-6033789 (MON – SAT 11:00 AM TO 07:00 PM).
