How do I replace or service a product from Baofeng® Solutions under warranty?
If the product you have purchased from Baofeng Solutions has a manufacturing defect, it shall be repaired or replaced by the company during the warranty period, free of cost. Please note that physical damage, liquid ingress, damage due to physical abuse, and use of non-OEM accessories will not be covered under the replacement policy.
Please download the warranty claim/out of warranty repair form by clicking the following link: https://www.baofengsolutions.com/wp-content/uploads/2023/08/Warranty-Claim-Form.pdf
You need to ship the defective product with duly filled Warranty claim form to us at the following address:
Baofeng Solutions (SMC-Pvt) Ltd, Head Office H.No 32-A, Shadman Town, Sahiwal-Faisalabad Road, Tehsil & District Sahiwal, Punjab, Pakistan.
We shall take all efforts to set right the product in 10-12 working days and send it back to you. The following exceptions and rules apply to this policy:
- Please ensure that all items to be replaced or serviced must be sent in their original packaging with all original tags and packaging, and the warranty sticker should not be damaged otherwise, the warranty claim will be rejected.
CANCELLATIONS AND MODIFICATIONS
In case you wish to cancel an order, it should be informed to us not later than 24 hours after making an online payment, by way of an email and over the phone, which are listed below. The order once shipped cannot be canceled.
Email: Support@BaofengSolutions.com Phone: 040-4221099 | 040-2037003 WhatsApp: +92404221099
Can I modify the shipping address of my order after it has been placed?
Yes, you can modify the shipping address of your order before we have processed (shipped) it by emailing us at Support@BaofengSolutions.com.
I just canceled my order. When will I receive my refund?
For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in your account within 3-5 days after your order has been canceled.
If you have made your payment using a Credit Card, Debit Card, or net banking and would like a refund to your bank account, please get in touch with us at Support@BaofengSolutions.com.
Where is my order?
The estimated shipping time is mentioned on the order confirmation email sent to you. In case you haven’t received your order within the stipulated time or are unable to track it, please write to us at Support@BaofengSolutions.com or call 040-4221099 | 040-2037003 (MON – SAT 11:00 AM TO 07:00 PM).